LULUFULO

Privacy Policy

This Privacy Policy explains how we collect, use, share, and process your personal information when you access the platform, mobile apps, or engage with any of our services (collectively referred to as the “Services”). This Policy also outlines your rights regarding your personal information and explains how you can contact us to learn more about our data practices or to exercise your rights.

1. Information Collection Scope

To provide services, we may collect:

• a. Identity data: Name, phone number, ID (for verification);
• b. Transaction data: Order history, payment receipts, logistics information;
• c. Device data: IP address, browser type, device model (used for fraud prevention and data analytics);
• • Cookies: For user experience optimization (you may opt out of tracking through your browser settings).

2. Information Usage Purposes

• a. Contract fulfillment: To process orders, arrange shipping, and provide after-sales services;
• b. Security: Identity verification, fraud detection;
• c. Service improvement: To analyze user behavior and optimize product features;
• d. Marketing and Promotion: To send promotional content with your prior consent (you may unsubscribe at any time).

3. Data Sharing & Disclosure

Your information will only be shared under the following circumstances:

• a. Third-party service providers: Including logistics companies, payment processors, and cloud service providers (only to the extent necessary);
• b. Legal Obligations: In response to investigations by judicial or regulatory authorities;
• c. Mergers and acquisitions: In the event of a merger or acquisition, your information may be transferred to the new entity.

4. Cross-Border Data Transfers

Where cross-border data transmission occurs, we ensure data security through secure protocols (e.g., SSL encryption) and the adoption of standard contractual clauses.

5. User Rights

• a. Access and Correction: You can update your personal information through account settings;
• b. Deletion: All associated data will be deleted or anonymized upon account deletion (excludes legally retained data);
• c. Consent withdrawal: You may revoke your consent for marketing communications via customer service.

6. Data Protection Measures

We employ technical measures (such as firewalls and encrypted storage) and management policies to protect your data and conduct regular security assessments.

7. Contact Us

• Customer Service Email: service@lulufulo.com
• Service Hours: Mon–Fri, 9:00 AM–6:00 PM
• Office Address: Room 1053, Building 1, No. 2168, New Century Avenue, Linjiang Street, Qiantang District, Hangzhou City, Zhejiang Province